Systems Engineer

Job Purpose:



Systems Engineer is the escalation point for issue resolution and service requests coming from the technical service desk. They provide remote or onsite technical support /implementation services for client hardware and other related software installations.



Duties and Responsibilities:

Performs pre-coverage inspection for all hardware to be part of support maintenance contract.

Conducts site survey and inspection prior to machine installation to validate systems and storage environmental requirements

Remote or onsite break-fix for any hardware/software issue covered by either warranty, support contract or time-and-material engagements

Performs escalation to Senior Systems Engineer for issues which cannot be resolved within the level.

Facilitate delivery of hardware and peripherals. Conducts inventory of machines based on delivery receipt

Performs installation service of machines, storage, and tape library devices that the company needs to deliver to customer based on bom.

Conducts user acceptance tests on the functionalities set based on hardware specifications and features offered.

Provides user handover and training on basic hardware and software administration / operation.

Preventive Maintenance for machines under warranty or service contract with customer

System and application monitoring to generate performance statistics

Adhere to IT industry standards as adopted by the company regarding any job related practice.

Comply with all company policy, work ethics and practice sound judgement and decision making in dealing with customer on any technical support/implementation activity

Creates technical project documentations to record installation configurations, cover basic systems/software administration.

Qualifications:

Bachelors Degree in Information Technology/Computer Science/Computer Engineering or any related course.

Excellent communication and client interface skills (verbal and written).

Good organizational skills.

Superior customer service and interpersonal skills

Ability to work independently in a fast-paced, multi-tasking environment.

Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion.

Amenable to work at Ugong, Pasig

At least 1-2 years experienced/specialized on any of the following technologies:

Servers: Oracle-Sun, IBM, HP brands



Operating System: AIX, Solaris, HP-UX



Storage:Hitachi, EMC, IBM, HP, Oracle



Tape Library:Storagetek, HP, Oracle, IBM, Quantum



Database: Oracle, Sysbase, DB2, Informix, SQL server, MSsql



Backup software: Netbackup, Netvault, Legato



Network:Juniper, Cisco, IBM, HP